Shipping Policy

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order is processed, it will be shipped out promptly.
 

Shipping Time

Delivery times vary depending on your location, but most orders arrive within:

• Domestic: 5–10 business days

• International: 7–15 business days

Please note that shipping times may vary due to external factors such as carrier delays or high demand.
 

Shipping Costs

Shipping costs are calculated at checkout based on your location.

We may offer free shipping on select orders or promotions, which will be clearly stated on our website.
 

Order Tracking

Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery in real time.
 

Delays & Issues

While we do our best to ensure timely delivery, delays can occasionally occur due to factors outside our control (e.g., customs, weather, or carrier issues).

If your order is significantly delayed, please contact us at [your email here] and we’ll assist you.
 

Incorrect Address

Please ensure your shipping details are correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
 

Lost or Stolen Packages

Pure Aura is not responsible for lost or stolen packages confirmed as delivered. If this happens, please contact the shipping carrier directly. However, we’re happy to help guide you through the process.